Privacy Policy

1. Introduction

This Privacy Policy describes how we collect, use, and protect information provided by users of our AI content generation services, including photos and videos. By using our services, you agree to the terms outlined in this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We collect personal information required to provide and bill for our services. This may include:

• Contact Information: such as name, email address, and phone number.
• Billing Information: such as payment details, which are handled by secure third-party payment processors.

2.2 Project Data

For content generation, we collect inputs provided by the client (e.g., images or text descriptions), project specifications, and any feedback related to the project’s objectives and outcome.

2.3 Usage Data

We may collect data about how users interact with our website and platform, including browser information, IP addresses, and usage patterns. This helps us improve user experience and optimize our service.

3. How We Use Information

3.1 Service Provision

Collected data is used to fulfill and deliver client projects. Personal information is used to process payments, communicate with clients, and provide project updates.

3.2 Content Generation

Project and input data are used solely for generating requested photos and videos as per the client’s specifications. We do not use client data outside of the agreed scope without explicit consent.

3.3 Service Improvement

Aggregated usage data may be used internally to analyze trends and improve our services. Personal information is not shared in any identifiable way.

4. Confidentiality of Input Data

4.1 Ownership and Responsibility

Clients retain ownership of any data they provide for project purposes (such as images or text). By submitting this data, clients confirm they hold the necessary rights and authorization.

4.2 Limited License for Content Generation

Clients grant us a temporary, non-exclusive license to use their input data solely for the purpose of generating the requested content.

4.3 Data Deletion

Upon project completion or upon request, input data will be securely deleted. Data retention will be limited to the timeframe required to complete services or to comply with legal requirements.

5. Sharing and Disclosure

5.1 Third-Party Processors

We may engage third-party providers for secure payment processing and cloud storage services. These providers are required to handle information in compliance with this Privacy Policy and applicable regulations.

5.2 Legal Requirements

We may disclose data when required by law, such as in response to a legal request or court order, or to protect our legal rights and those of our users.

6. Data Security

We implement industry-standard security measures to protect against unauthorized access, alteration, disclosure, or destruction of data. While we take precautions to safeguard data, we cannot guarantee complete security, and users are responsible for securing access credentials.

7. Cookies and Tracking

We may use cookies and similar tracking technologies on our website to enhance user experience. Users can adjust their browser settings to manage or reject cookies, though this may affect the functionality of our services.

8. Data Retention and Disposal

Data is retained as necessary to complete services, meet legal obligations, or as specified by the client. Upon completion, data is securely deleted or anonymized to ensure privacy.

9. User Rights

Clients have the right to:

• Access the data we hold about them.
• Request corrections or updates to inaccurate data.
• Request deletion of their data, subject to retention requirements.

10. Policy Changes

We may update this Privacy Policy periodically. Users will be notified of significant changes, and continued use of services indicates acceptance of the updated terms.

Contact Us

For questions or concerns about this Privacy Policy, please contact us at contact@fluencai.com.